This policy explains what Fasteners King can exchange after a sale.
Fasteners: exchange within 3 days of invoice
Fasteners (anchors, bolts, screws, clamps and other mechanical fixings) can be exchanged within 3 days from the date of our invoice, provided that:
- the goods are unused and in their original packaging, and
- they are returned with the original invoice.
The customer pays the transport cost for exchanges.
No refunds
We place orders with our suppliers on the same day a sale is made, so we are unable to offer refunds. Eligible items can be exchanged as described above.
Chemical mortars and cartridges: no exchange or return
We do not exchange or accept returns of chemical mortars, injection resins or cartridges once they have been sold.
These products carry an expiry date and must be stored at the temperature advised by the manufacturer. Once a cartridge has left our store, we cannot be sure it was kept within those conditions, so we cannot resell it with confidence. This protects every customer who buys chemical anchors from us.
Wrong item supplied by us
If we have supplied the wrong item, please tell us within 3 days of the invoice and we will exchange it for the correct one.
Damage in transit
Fasteners King is not responsible for material damaged in transit or by the transport, courier or shipping company. Any such loss is borne entirely by the customer.
How to request an exchange
Contact the Fasteners King branch you bought from by phone or WhatsApp within 3 days of the invoice date, and keep your invoice ready.